Cancellation Policy

MDI Wellness has established a formal “No Show/Cancellation Policy”. This is intended to increase physician and staff productivity as well as to improve timely access to all patients. We understand that there may be unforeseen circumstances that require you to cancel your appointment, (with all things considered we require that you notify our office no less than 48 hours prior to your scheduled appointment time not including evenings or weekends).

NO-SHOW occurs when a patient:

  • Makes an appointment then fails to keep the appointment
  • Forgets to cancel the appointment
  • Neglects to cancel the appointment 48 hours prior to the scheduled time
CANCELLATION occurs when a patient contacts the office and provides a 48 hour notification prior to the appointment of their non-attendance.

A fee of $100.00 will be charged for a No Show or Late Cancellation.

Appointment Confirmation Procedure:

  1. Unable to Contact by Telephone - In the event you are unable to provide a telephone contact number, it will be your responsibility to call our office (925) 935-5425 at least 48 hours prior to your scheduled appointment time to confirm.
  2. Reminder Call - A representative of our staff will telephone you 24 hours prior to your scheduled appointment as a friendly reminder.
As a patient of MDI, you have signed this agreement and a copy is kept in your records. Your signature ensures that you are aware of these policies and accept the terms we
have defined.

MDI Wellness Center | 325 N. Wiget Lane, Suite 130 | Walnut Creek, CA  94598
info@mdiwellnesscenter.com | (925) 935-5425